Return & Refund

Hey! We totally get it—sometimes a mug isn’t quite the vibe you were imagining, or maybe it got a little banged up during its journey. No stress, we’ve got you covered.

Returns

You have 30 days from delivery to return your mug.

Make sure it’s in its original condition (no chips or cracks, please!).

Just package it up, pop it back in the mail, and you’re good to go.

Refunds

Once we get your returned mug, we usually process your refund within 7 days.

The refund goes straight back to the payment method you used—easy peasy.

You’ll get a confirmation email so you know it’s all set.

Exchanges

Looking to swap your mug for another? Totally! Just return the original and place a new order. We promise it’s as fun as picking a new favorite.

Damaged or Wrong Items

If your mug arrives damaged or it’s not the one you ordered, reach out to us ASAP. We’ll fix it—whether that’s a replacement, a refund, or both.

Stay Cool

Sometimes shipping mishaps happen, or a package takes a scenic route. Don’t worry—we’ll work with you to make it right. Your happiness with your mugs is our top priority.

Say Hi Anytime

We love hearing from you! Here’s the easiest way to reach us:

Email: support@mugandmood.store
Customer Hours: Mon-Sat: 9am–5pm (GMT-05:00) Eastern Standard Time (New York)
Response Time: Usually within 24 hours

Slide into our inbox anytime, share your mug moments, or just say hi—we promise we’re friendly and love a good mug story!