Getting your favorite Mug and Mood mugs should be easy, fun, and
stress-free—just like a mini vacation with your morning coffee. We’re here to
make sure your order arrives safe, sound, and ready to bring a little joy to
your day.

Order Processing

Once you place your order, we usually start packing it within 24 hours
(sometimes sooner if we’re in a mug-packing groove!). We give each mug a little
extra love—checking for chips, cracks, and making sure it’s wrapped up snug and
safe. Orders placed before 10pm CST are usually processed the same day.

Delivery Times

Standard Shipping – Free: 3–7 business days. Perfect if you’re chill and
not in a mad rush, just enjoying the anticipation of your new mug arriving.

Expedited Shipping – $7.99: 1–3 business days. When you can’t wait to
sip in style—this one’s for you.

Shipping Partners

We trust our packages with the best—USPS, UPS, and FedEx. They’re
reliable, fast, and treat your mug like royalty (well, almost).

Tracking Your Order

Once your order ships, you’ll get a tracking number via email. You can
follow your mug’s little journey from our shelves to your hands. If tracking
info ever seems MIA, just reach out—we’ve got your back.

Missing Items

Sometimes orders ship separately or a piece takes a little detour. If
something goes missing, no worries—drop us a line at support@mugandmood.store and we’ll make it right.

Shipping Note

Occasionally, weather, holidays, or carrier hiccups might cause tiny
delays. It happens, we get it, and we promise we’ll keep things friendly and
smooth. Your mug is on its way, we just want it to arrive in perfect
cheer-ready condition!

Say Hi Anytime

We love hearing from you! Here’s the easiest way to reach us:

Email: support@mugandmood.store

Customer Hours: Mon-Sat: 9am–5pm
(GMT-06:00) Central Standard Time (Chicago)

Response Time: Usually within 24
hours